Terms and Conditions of Sale from Donkey Rides, Blackpool, UK

1. INTRODUCTION

www.donkeyrides.co.uk is the website which is owned, used, operated and maintained by the partnership Brooks Collectables. Formally associated with Jam and Brooks gifts ltd and is now an independent entity within the Brooks Group.  (The terms "we", "us”,” the partnership”.” Brooks Collectables” are used as reference to us and our company throughout this passage). Our registered business address is :-

7 Waterloo Road,
Blackpool,
Lancashire,
FY4 1AF.

The contact telephone no is: - 01253 344478 and the contact email is sales@donkeyrides.co.uk. Please take careful note of the opening times of the shop if you wish to visit us, or have a need to make contact with us for any reason. The retail outlet, Brooks Collectables and head office for operations for www.donkeyrides.co.uk is based in Blackpool and therefore open to the public during the traditional seasonal period. This spans from the 1st of April until its end on the 5th of November running consecutively each year, and during this period the store will be opened from 10:30am until 5:00pm 7 days a week, there may be exception to these times both in and out of season so to be certain please email us at sales@donkeyrides.co.uk to avoid disappointment when planning to visit or contact us by phone.

The website will always remain running out of season, and at times you will be able to contact us by phone on:- 01253 344478 the best method of contact during the off season period is via email at sales@donkeyrides.co.uk. Collection of goods or orders is by arrangement only and is only permitted at our retail stores no admittance to warehouse, storage or office facilities is permitted by the public for reasons of health and safety.  

The use of this Website is subject to the following terms and conditions ("Terms and Conditions") which set out the rules for how we run the Website and which you should read carefully. By using this Website you acknowledge that you have read and you agree to be legally bound by and comply with these Terms and Conditions.

We reserve the right to change the contents of this Website, including these Terms and Conditions at any time without notice by posting such changes on the Website. It is your responsibility to familiarise yourself with the Terms and Conditions regularly to ensure that you are aware of any changes. Your use of the Website before and after a change has been posted will signify your acceptance of the modified Terms and Conditions.

2. Conditions of Use

The use of this Website is subject to the following terms and conditions ("Terms and Conditions") which set out the rules for how we run the Website and which you should read carefully and are expected to adhere to. By using this Website you acknowledge that you have read and you agree to be legally bound by and comply with these Terms and Conditions at the time of your purchase, after your purchase and if any amendments are made to them. 

3. Changes

We reserve the right to change the contents of this Website, including these Terms and Conditions at any time without notice by posting such changes on the Website. It is your responsibility to familiarise yourself with the Terms and Conditions regularly to ensure that you are aware of any changes. Your use of the Website after a change has been posted will signify your acceptance of the modified Terms and Conditions.

Amendments may occur due to changes in products and information, abuse of content or product information, exploitation of services provided by us (of the partnership Brooks Collectables & donkeyrides.co.uk and the brooks group).

It is best and your responsibility to check the accuracy of the information and its content for your desired product at the time of purchasing via email at sales@donkeyrides.co.uk and before the dispatching of your order from our online store. You will be liable for any discrepancies or errors after that time.

If inaccuracies occur in product or retail information occur we will endeavour to correct them as soon as we are notified or made aware of them.

4. Copyright

All Website design, text, graphics and the selection and arrangement of them are either our Copyright, or be the Copyright of third party licensors. All rights, unless expressly granted, are reserved. And all content is the property of “The partnership” “Brooks Collectables” & “donkeyrides.co.uk “and the “Brooks group” and Are not to   be reproduced or copied form our site. Or used on other sites without our express permission. If caught doing so action will be taken, if you fail or refuse to comply with the removal of copied items or content on your site, or after contact do not deal with removing content immediately from any third party site, then we will pursue further action under uk copyright law and witnessed by our web host provider.

Prohibitions on Use of Website Content

Do not use the Website in any way that may infringe the intellectual property rights contained in the Website. This means that you may not adapt, reproduce, publish, upload, post, reutilise, redistribute, retransmit, broadcast, extract, send erroneous information to, alter or store all or any of the contents of the Website including but not limited to any trademarks or copyrighted material as referred to in paragraphs above without the Brooks Group and donkeyrides.co.uk express permission (although you may download and print out, invoices pages and pictures for reference from the Website for the sole purpose of viewing for your own personal information and not for reproduction for use in publication). This is the only exception. Any profit made from our work by any out side source will be deemed as unacceptable and we will expect remuneration for miss use of our property.

5. Purpose

Purpose of the www.donkeyrides.co.uk website and its content, is for the sole use of Brooks Collectables to promote, sell, retail, demonstrate, advertise and trade in quality branded and desirable giftware and collectables, and to promote the location of our retail stores. And to provide a convenient and efficient mail order service for those who may not be able to visit our stores or to our potential new, existing and established customer base.   

6. Links to Third Party Websites

The use of third party websites is entirely at your own risk. Links contained in the Website donkeyrides.co.uk will lead to other websites not under our control, and we accept no liability for the content, information, expressed views or opinions of any linked site or any link contained in a linked site.

7. Disclaimer on Content

Whilst we have taken all reasonable steps to ensure the accuracy and completeness of the information on this Website, we will not be held responsible for any errors regarding the accuracy incompleteness or completeness of the content of this Website.

When ordering please check all items details prices and measurements and if none are displayed or you are unsure about them please contact us on 01253 344478 or at sales@donkeyrides.co.uk to confirm them. On occasions typing errors, system faults or mistakes may occur causing inaccuracies in our detail, we will aim to rectify them as soon as we can but unless you have contacted us to confirm details, we can not accept responsible for these inaccuracies. The details displayed for the products are as accurate as possible to our knowledge and are approximate, and are some times supplied by third parties and may be inaccurate. If you require any information please do not hesitate to contact us at the above details.

It is best and your responsibility to check the accuracy of the information and its content for your desired product at the time of purchasing and before the dispatching of your order from our online store. You will be liable for any mistakes after that time.

Any offence caused by content, images, products, descriptions, opinions on the donkeyrides.co.uk website is unintentional and regrettable.

8. Privacy Policy

Brooks Collectables/donkeyrides.co.uk do not disclose buyer’s information to third parties intentionally (except in the case of section 14. RECIEVING DELIVERIES when sending items as gifts to third parties). If you purchase a surprise gift for somebody unless you express otherwise we may have to reveal the source for them to accept delivery. Your details other than for marketing are kept secure. And all card and payment details and information are not stored on our site but with the payment originator; for your piece of mind.

Information provided will be used to process the buyer’s order and fulfil the delivery function of our service. In the future, the information may be used for special promotions, marketing campaigns and sending out new product information to you the customer, in which instance; the buyer will have a facility to UN-subscribe from the mailing-list. By contacting us by email at sales@donkeyrides.co.uk and expressing this wish.

We will not and can not be held responsible for any breaches in our security and any misuse of personal details, and our pass codes and systems are kept as secure as we possibly can, in the event of this occurring we will do everything possible to assist. If you suspect any misuse of financial details please contact your bank, the police and us on 01253 344478 (Brooks Collectables/donkeyrides.co.uk) for assistance in any matter.

9. Making a Purchase

Making a purchase could not be easier. Simply browse our catalogue here online, clicking on any items for further information and to add to the shopping cart. After you have finished your selections, click on "Basket Symbol" to view your purchases and continue to the checkout. At checkout time you will be asked for a few details that we need in order to process the order. (please make sure your billing address matches your credit or debit card to speed up processing your order, and if you require your order delivering to a different address please fill in the delivery address details as you require them, but unless you state otherwise your invoice will be placed in with your order).then once your order is completed we will aim to process it within 24 hours and as long as all the details are correct we will dispatch your order. We now accept most major credit cards and us Pay Pal for your convenience.

Back Orders And Out of Stock Items
Please ensure that the product you are ordering is in stock, if it is not the site will show that it is not and display a message on the product information page and give you the option to Reserve item then you can proceed with your order, we will then place the item on back order for you and contact you when your order comes into stock. This can take 2 to 3 weeks (not including postal time) so please allow time for this when ordering. If the item is no longer available or discontinued then we will contact you with an alterative product or offer you a full refund. Your rite to cancel applies in this case along with our standard terms and conditions so please bare this in mind when ordering.   

10. Online Vouchers

On the shopping cart page there is a box marked online vouchers the purpose for this is box is to give discount for any special or promotional offers, credits for goods i.e. an exchange or discounts. All you have to do is type in your promotional code in the box marked Online Vouchers and proceed with your order any discounts will be deducted and shown at the bottom of the next page below your personal details and before you chose your payment method. 

For further information on possible discounts, monthly promotions and more information on our Online Vouchers and promotions please contact us at sales@donkeyrides.co.uk quoting “sales promotions & offers” you never know you may make significant savings on your order.

11. Methods of Payment

About our credit card payment system and Pay Pal payment options.
If you are paying by credit or debit card on our site we use a system from Barclays called E-PDQ, it’s just like using your chip & pin card in a shop only you are in control of your personal details. None of your card details are held on our site for your extra security and piece of mind. They are encrypted and stored by Barclaycard Merchant Services for your protection unless you wish to use pay pal and then you are subject to their privacy and protection rules.

You can now use the Pay Pal payment system for order payments for your convenience, because it is recognised as a safe and secure way of paying for goods over the internet. We are dedicated to your online financial safety, and to make your payment process and shopping experience as easy and efficient as possible, as are Barclaycard and Pay Pal, so we hope you enjoy visiting our site, safe in the knowledge that your shopping details are secure.

We accept most major credit and debit card payments via Barclays secure online card processing service. We also accept payment via Pay Pal and over telephone for credit and debit cards. Unfortunately we do not accept American express cards online if you wish to use this payment method please contact or order help line during our opening times on 01253 344478 to process your order . You can pay buy check or pay pal e-check when buying anything mail order, goods are not dispatched until the check has cleared this can take up to 10 to 14 working days, then you have to allow time for the check to arrive with us, then clear, then for your goods for arrive with you, so please take this in to consideration and allow time for this process when ordering. For security purposes we do not except checks in store for any immediate purchases made. For more detailed information on paying by check please see our terms and conditions or please don’t hesitate to contact us.Please note that no order will be dispatched for shipping until it is paid for in full, although we aim to dispatch all orders within 24 hours.

12. Shipping & Delivery

No matter which shipping method you opt for, delivery timescales are from date of shipment from us and not date of order placement. Delivery time may vary and can take up to 15 days or longer from processing your order. And large & life size figures or special order items can take longer to come into stock before they are dispatched (approximately two weeks in most cases). Prices for delivery are for main land UK. only. Ireland the Scottish highlands, difficult destinations and Europe may incur an additional charge of £5.50 + vat below £50.00 and £15.00 + vat below £100.00. But this is only in extreme cases of remoteness, and we will contact you at the time of purchase if this charge is necessary. For all other deliveries cost of shipping will be sent by email and goods delivered on conformation of payment, you will be liable for any import export duties incurred by your order for your country to and from the UK if applicable. We can not arrange specific times days or dates to have your orders delivered; we can only give estimates and approximations based on other orders.

If you require your order immediately or wish it to be sent recorded delivery please use our order hotline 01253 344478 to place your order. Additional postal charges may be incurred if using express or next day service we will advise you of any when ordering otherwise standard charges will apply. 
 
13. Returns Policy

Where ever possible we will endeavour to ensure customer satisfaction with all our products, but if for any reason you are not satisfied with the item purchased please contact us immediately and we will issue you with details on returning the goods and refunding your purchase .Unfortunately we CAN NOT refund the cost of any postage for returned items once they are dispatched. The customer is liable for the original shipping cost and return postage when returning goods. Items purchased at a discounted rate will not be refunded at full price. All items purchased will be checked before dispatch to insure that they are good condition, if when they arrive they are damaged in any way you must contact us immediately within 48 hours to insure that the cost of postage can be reclaimed from the courier and a replacement sent to you. If we can not reclaim the value of the order due to expired contact times then you as the customer are liable for the damage unless otherwise stated by us.

You must contact us within 48 hours of receiving your order if you are retuning it or no longer require it. And goods must be returned within 7 days unless stated otherwise. In this instance you are liable to return your order in “as good as new” and unused condition. You are liable for the cost of return postage and insuring the contents to there value in cased of breakage on there return.

If you are retuning and unwanted order, it is up to you to insure it is retuned to us in its unused and undamaged condition in its original packaging, and is wrapped properly so as not to cause any damage in transit. Please take care when unwrapping not to rip, destroy, remove, use or discard any part of your order if you are retuning it as incomplete or broken orders CAN NOT be refunded unless you have contacted us immediately within 48 hours. And you are liable for the cost of return postage and insuring the contents to there value in cased of breakage on there return.  No refund will be given if unwanted orders are returned broken, it is up to you to reclaim value of the damage loss from your preferred courier/delivery/postal service, but we will assist with any claim forms or procedures necessary to insure your remuneration.     

14. Receiving Deliveries

The customer must insure that there house name or number is in clear view for courier. And insure that there will be someone home to receive your ordered goods. Especially if you have requested goods delivered to an alterative address for example as a gift. If you miss a delivery you must rearrange it yourself for a more convenient time. If you fail to rearrange delivery in time or fail to collect your order from the couriers/postal depot and the goods are returned to us you will have to either collect them from our store or pay for redelivery of your order. Cancellation of your order CAN NOT be accepted at this time and the responsibility for accepting your order is yours!

Please note: We rely on the honesty and integrity of the postal service to deliver your order, if they are unable to deliver an order they are supposed to leave a postal card to assist you with rearranging or collecting your order (on some occasions they do not do this and we ARE NOT responsible for there failure to do this) after one failed attempt to deliver you must be prepared to collect your order from the delivery agent. Failure to do so will incur additional charges to you, and we will not be held liable for any loss in this instance. If you have not contacted us after 7 days or requested a traceable order then you will have to wait until we can declare it as missing. (Please refer to section16. Missing Orders)

Please bear in mind that couriers may have difficulty with unusual or remote addresses the customer must allow for this when ordering. And it would be appreciated if you could let us know in advance of any problems with delivering to your address.

If you require you’re your goods delivered to an alternative address please insure all aspects of the information provided about this address are correct as you will be liable for any mistakes. And that they do not turn away orders because they are not expecting them. And in some circumstances we may have to reveal the origin of the gift and the name of its sender.

Please do not order goods to be delivered whilst you are on holiday. Unless you accept that your return or cancellation rites may expire before you can contact us meaning you are liable for all aspects of your order.

If you request goods to be left on you door step or to the side of your house and they are stolen we will not accept any responsibility for this loss. Goods damaged by couriers (not by standard postal serviced) should be returned to us immediately notify us within 24 hours and we will redelivery at the cost of the courier, after the return of your original order.

15. Cancellation of your Order

You have the right can cancel an order and return any goods that may or may not have already have been dispatched up to 7 days from receipt (see return policy) providing you contact us immediately and within the allowed time frame of receiving your order.

Our terms and conditions do not affect your statutory rights.

Cancellation after an order after it is dispatched will incur the cost of postage and in some cases any payment system commission if charged. (The banks cost for processing your order)
Orders in most cases are dispatched within 24 hours so the sooner you cancel your order if necessary the better to avoid unnecessary expense for both parties.   

16. Missing Orders

Your order can only be declared as missing after 20 days from the dispatch date (not the date the order is placed), in the unfortunate event of this happening, you will have to fill in claim forms sent to you for us via the post office, if you fail to do this you will be liable for the cost of your order. If you need a replacement you will have to repurchase your order and the claim will be settled separately. No replacement for lost goods will be sent out without payment. To avoid this you can request a registered postal service for an additional fee according to the sizes and weight of your order please call 01253 344478 for details and prices.

17. Your Shopping Experience

We are constantly working to improve our services products and customer service. Our terms and conditions are an example for how we conduct our business and are necessary if some customers exploit the services we offer. But our main concern is customer satisfaction and we hope your shopping experience with us is a satisfactory one with little or no problem. We value all contact with our customers so please contact us regarding any aspect of our site products orders and its services if you so wish. We believe that having customer to retailer contact if needed is essential to the donkeyrides.co.uk shopping experience.

18. Agreement

Buy shopping online with us at donkeyrides.co.uk you are agreeing to the above terms and conditions, and adhering to any decisions made by us regarding your order.

Happy shopping and thank you for visiting www.donkeyrides.co.uk

Mark Yates and all the team.